Materiality to Taipower
Maintaining customer relationshipsis the key to Taipower's sustainableoperation. After the market is liberal- ized in response to the amendment of the Electricity Act, Taipower must
focus more on customer needs in order to stay competitive withpotential competitors that emerge in the market.

Issues of Concern
Power supply stability and reliability
Accessibility and avail- ability of electricity
Electricity tariff rationalization
Demand side man- agement and power conservation

Frequency and Methods of Engagement
Convened power supply meetings Visits from designated personnel
Education and training
Electricity bills
A customer opinion mailbox Brochures and pamphlets (ad hoc)